BuyAccount kontaktieren
Pick the right channel for the fastest response. For most issues, opening a ticket from your tickets page after login is faster than email — it auto-attaches your order context.
Support & Allgemeine Fragen
Account questions, listing help, payment issues, or anything that isn't covered by a specific channel below.
Email: [email protected]
Streitfälle & Rückerstattungen
Account doesn't match the listing, seller unresponsive, or recovery attempt? Open a dispute in My Orders within 14 days of purchase.
Or email: [email protected] with your order ID.
Verkäuferbewerbungen
Want to sell accounts on BuyAccount? Apply through our application form. We manually review every applicant.
Bulk seller questions: [email protected]
Partnerschaften & Presse
Media, influencer, or affiliate inquiries. Please include your audience size and platform.
Email: [email protected]
DMCA & Markenrecht
Riot Games or third-party trademark concerns, copyright takedowns, or impersonation reports.
Email: [email protected]
Sicherheits- und Schwachstellenberichte
Responsible disclosure for security issues. Please don't publicly disclose before we respond.
Email: [email protected]
Bevor du uns kontaktierst
- Order issues: include your order ID (visible on My Orders).
- Listing questions: message the seller directly first — in-platform messaging is fastest.
- Refund requests: use the dispute flow in your order, not email — it preserves the evidence chain.
- Account recovery: if a seller is attempting recovery on a sold account, contact us within 1 hour with screenshots.
Womit wir nicht helfen können
- Riot Games account bans or suspensions — these are handled by Riot Support directly.
- In-game support or gameplay coaching — we're a marketplace, not a service provider.
- Refunds outside the 14-day buyer protection window (see refund policy).
Soziale Kanäle
Public support is announcements-only. Always use the email channels above for account-specific issues.
- X/Twitter: @BuyAccount
- Reddit: r/BuyAccount
- YouTube: @BuyAccount