EU Digital Services Act (DSA) Compliance
This page lists the information BuyAccount is required to publish under the European Union's Digital Services Act (Regulation (EU) 2022/2065), in particular Articles 11, 12, 14, 15, 24, and 27. We make this transparency a priority because the DSA, while only legally applicable to providers serving EU users, sets a high baseline for platform accountability that we want to meet globally.
1. Service Description & Legal Status
BuyAccount is an online intermediation service as defined in Article 3(g) DSA. We operate a peer-to-peer marketplace where verified sellers list gaming accounts (League of Legends, Valorant, Fortnite, Teamfight Tactics) and buyers purchase those accounts subject to our 14-day buyer protection. We are not a "very large online platform" (VLOP) within the meaning of Article 33 — our monthly active recipients in the EU remain well below the 45 million threshold.
2. Single Point of Contact (Article 11)
For communications with EU Member State authorities, the Commission, and the European Board for Digital Services:
Email: [email protected]
Response language: English, German, French
SLA: business-day acknowledgment within 24 hours; substantive response within 7 days.
3. Legal Representative in the Union (Article 13)
Because BuyAccount is not established in an EU Member State, designation of a legal representative is in progress. The current arrangement is documented below for transparency.
Designation will be completed before the EU monthly active recipient threshold under Article 24(2) is reached or before meaningful EU revenue concentration, whichever comes first. The platform reports current EU-MAU well below the relevant threshold. Once designated, this page will list the representative's legal name, registered address, contact details, and date of appointment.
Interim service-of-process address:
Until designation, BuyAccount accepts DSA-related service of process and communications from EU Member State authorities, the Commission, and the European Board for Digital Services at the single point of contact above ([email protected]). Postal communications can be addressed via this contact for forwarding.
Trader-status acknowledgment:
BuyAccount operates as an “online intermediation service” per Article 3(g) DSA, hosting trader-to-consumer transactions. The platform's registered business entity, registration number, and operating address are available on request to law-enforcement, regulators, and Article 22 trusted flaggers at the contact above. Public disclosure of the operating entity will accompany the legal representative announcement.
EU users may direct DSA-related inquiries to [email protected] at any time. Monitored Monday-Friday with a 7-business-day SLA for substantive responses per Article 11(2).
4. Terms & Conditions Summary (Article 14)
Full terms: Terms & Conditions. DSA-relevant excerpts:
- Content moderation policy: Listings must accurately describe the account (rank, level, skins, region, email status). Listings containing illegal content (stolen accounts, RMT in violation of Riot ToS reported via Riot DMCA, fraud) are removed within 24 hours of confirmed report.
- Algorithmic decision-making: Listing search ranking is determined by relevance to query, seller reputation, recency, price, and stock count. No personalized "dark patterns" are used.
- Recommender system parameters: Disclosed in Section 5 below.
- Account suspension / termination rules: Users may have their accounts suspended for fraud, illegal listings, abusive behavior, or repeated dispute losses. Decisions can be appealed through the internal complaint mechanism (Section 7).
5. Recommender System Transparency (Article 27)
The default listing-sort order uses the following signals, in weighted combination:
| Signal | Weight | Direction |
|---|---|---|
| Text relevance to search query | 40% | Higher relevance → higher rank |
| Seller trust tier (Bronze→Top) | 20% | Higher tier → higher rank |
| Listing freshness (days since create) | 15% | Fresher → higher rank |
| Stock availability | 10% | In-stock → higher rank |
| Price competitiveness (within category) | 10% | Lower price → modestly higher |
| Click-through engagement | 5% | Higher CTR → modestly higher |
Users can switch to alternative orderings (lowest price, newest, top seller) using the visible filter controls on every listing page. We do not use personalized recommender based on past behavior tied to identity — only ephemeral session signals.
6. Notice & Action Mechanism (Article 16)
Any user — registered or anonymous — can report illegal content or policy violations. Submit via:
- Email to [email protected] with subject "DSA Notice".
- "Report Listing" button visible on every listing page.
- Postal mail to the legal representative address (Section 3) for formal legal notices.
A valid notice must include:
- The reasons why the content is allegedly illegal or violates our policies;
- The precise URL of the content;
- The notifier's name and email (anonymous notices are accepted but cannot trigger formal reply);
- A good-faith statement that the information in the notice is accurate and complete.
We process notices within 24 business hours and notify the affected user of any action taken, with a clear explanation and the option to appeal (Section 7).
7. Internal Complaint-Handling System (Article 20)
Users whose listings are removed, accounts suspended, or earnings frozen can submit a complaint to [email protected]. We:
- Acknowledge complaints within 1 business day;
- Render a substantive decision within 7 business days;
- Provide a reasoned written explanation in plain language;
- Offer access to out-of-court dispute settlement (Article 21) where available;
- Permit court action in the user's Member State of residence.
8. Trusted Flaggers (Article 22)
We treat notices from organizations designated as "trusted flaggers" by EU Digital Services Coordinators with priority — same-day processing, dedicated channel, and quarterly performance reports. To apply for trusted flagger status with our platform, email [email protected].
9. Transparency Report (Article 15 & 24)
Annual transparency report covering: orders received from authorities, notices received via Article 16, complaints handled via Article 20, content moderation actions taken, and resources devoted to moderation. The 2026 report will be published here on 1 February 2027.
10. Online Interface Advertising (Article 26)
BuyAccount currently does not display third-party advertising. If we begin displaying ads in the future, each ad will carry the disclosures required by Article 26 (advertiser identity, payer if different, and the main parameters used to determine ad targeting).
11. Trader Information (Article 30 — Marketplace Provisions)
As an "online platform allowing consumers to conclude distance contracts with traders", we collect and verify the following from every seller before they can list:
- Full legal name (or business name) and contact details;
- Copy of identification document (ID card or passport);
- Bank account information for payout;
- If applicable: trade register number, VAT/tax ID, professional accreditation;
- Self-certification that listings will comply with applicable EU law.
This information is verified through document inspection and bank-account name matching. Sellers who fail to provide accurate information have their access suspended and pending earnings withheld.
12. Average Monthly Active Recipients (Article 24(2))
Average monthly active recipients in the EU as of 2026-05-01: ~210,000. Method: distinct registered users in EU Member States who logged in at least once in the prior calendar month, plus an estimated multiplier for anonymous EU-IP visitors. We will recalculate semi-annually and update this figure no later than 17 February and 17 August each year, in line with Article 24(2).
13. Crisis Response (Article 36)
While we are not currently designated as a VLOP and therefore not subject to Article 36 obligations, we maintain a written crisis response procedure covering: takedown of illegal content propagating quickly, communication with law enforcement, public-interest disclosures, and continuity of buyer-protection refunds during crisis periods.
This page is maintained by the BuyAccount Trust & Safety team. Last updated: 2026-05-26.