Refund Policy

1. Eligibility for Refund

A refund may be issued in the following situations:

• The account credentials provided do not work and the seller fails to resolve the issue within 48 hours.
• The account is permanently banned within 14 days of delivery due to violations that occurred before the sale.
• The account's key details (rank, level, skins count) are significantly different from what was listed.
• The seller fails to deliver the account within the agreed timeframe (maximum 24 hours after payment).
• The account was already sold to another buyer (duplicate sale).

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The buyer's own actions after delivery resulted in a ban (toxic behavior, cheating, TOS violations).
• The buyer changed the account's email/password and then lost access.
• The buyer simply changed their mind after receiving the account.
• The account was banned more than 14 days after delivery.
• Minor cosmetic differences not material to the listing (e.g., one missing icon out of hundreds).
• The buyer attempted to recover the account back to the original owner.

3. How to Request a Refund

To submit a refund request:

• Contact the seller directly through the Platform's messaging system and describe the issue.
• If the seller does not respond within 48 hours or refuses a valid claim, open a dispute by contacting BuyAccount support.
• Provide evidence (screenshots, screen recordings) showing the issue.
• All refund requests must be submitted within the 14-day warranty window from the date of delivery.

4. Refund Process

• Once a refund is approved, it will be processed within 3–7 business days depending on the payment method.
• Refunds are issued to the original payment method used for the purchase.
• Platform service fees are non-refundable in cases of dispute resolution that favor the buyer.

5. Replacement Option

In some cases, instead of a refund, the seller may offer a replacement account of equal or greater value. The buyer may accept or decline the replacement. Declining a valid replacement offer may affect the outcome of a dispute.

6. Chargebacks

Filing a chargeback with your payment provider without first attempting to resolve the issue through the Platform is considered a violation of our Terms and Conditions. Accounts involved in unauthorized chargebacks will be permanently suspended.

7. Seller Disputes

If a refund is issued against a seller due to a confirmed violation, the corresponding amount will be deducted from the seller's balance. Repeated violations may result in seller account suspension.

8. Contact

For refund-related questions or to open a dispute, please use the messaging system on the Platform. Our support team typically responds within 24 hours.