Frequently Asked Questions
30 questions about buying and selling gaming accounts on BuyAccount, grouped by topic. Can't find what you need? Contact support — we answer within 24 hours on business days.
Safety, Ban Risk & Recovery
The big "is it safe?" cluster — Riot's Terms of Service, recovery prevention, what the warranty covers, and refund requests.
Is buying a League of Legends account against Riot's Terms of Service?
Yes — Riot's Terms of Service do not allow account trading. Riot's systems act on how an account is played (cheats, scripts, bots and boosting), not on a change of owner. See our full analysis.
Can the seller recover the account after I buy it?
Changing the email and password right after delivery, and turning on 2FA on the new email, removes the seller's access. If the account is recovered through the seller's fault within the 14-day window, the buyer protection gives you a refund or a replacement.
Are accounts hand-leveled or botted?
Accounts can be leveled either way. The Hand-Leveled smurf page shows accounts listed as leveled by hand rather than by bots; nobody can verify that from the outside, so check the match history after delivery.
What happens if Riot bans my account after purchase?
Bans caused by what happens after the sale (for example scripting or toxic chat) are not covered. If the account is banned within 14 days of delivery for violations from before the sale, the 14-day buyer protection gives you a full refund or a replacement under our refund policy.
What if I receive a banned account?
Open a dispute right away with a screenshot of the ban notice. If the ban came from violations before the sale and happened within 14 days of delivery, you get a refund or a replacement under our refund policy.
Can I use a VPN to log in?
You can, but a VPN can make logins look unusual to the game's security checks. Logging in from your normal connection is the safer choice, especially right after delivery while you change the email and password.
Payment, Delivery & Refunds
How an order works — what you can pay with, how the login details reach you, and how refunds work under the 14-day warranty.
How long until I get my account?
Each listing shows its delivery time. After payment, the seller sends the login details to your order thread on BuyAccount.
What payment methods do you accept?
Credit/debit card (Visa, Mastercard, AMEX), crypto (BTC, ETH, USDT TRC20 and ERC20) and your BuyAccount wallet balance. We don't accept gift cards or wire transfers — they're fraud vectors.
Do you offer refunds?
Yes — every order includes the 14-day warranty. It covers a recovered account or lost access through no fault of yours, key details that differ significantly from the listing, login details that don't work, and failed delivery. See full terms on the buyer protection page.
Is the credential delivery process secure?
The login details are sent by hand in your order's message thread on BuyAccount — not by email or Discord — and every page of the site is served over HTTPS. Once you receive them, change the email and password and turn on 2FA.
Can I gift an account to a friend?
Yes, but not through checkout: login details are delivered in your own order thread on BuyAccount, not by email. Pass them on to your friend, who should then change the email and password and turn on 2FA.
Do you ship to all countries?
There's no physical shipping — accounts are delivered digitally, in your order thread on BuyAccount. Checkout is in US dollars: card through Stripe, crypto through Cryptomus, or your wallet balance.
Account Types & Features
What "smurf" means, what Blue Essence does, what "ranked ready" unlocks, plus region and rank-decay details.
What does "smurf account" mean?
A smurf account is a secondary account played at a lower rank than the player's main. Used to play with lower-ranked friends, to learn new champions/roles without affecting your main's MMR, or to stream without revealing your main identity. Our smurf inventory: LoL smurfs, Valorant smurfs.
What is "Blue Essence" (BE) and why does it matter?
Blue Essence is the in-game currency used to unlock champions in League of Legends. An account with a lot of BE lets you unlock the champions you actually want to play right away, instead of grinding for them. Each listing shows how much Blue Essence the account has.
What's the difference between "Unranked" and "Ranked Ready"?
"Unranked" means the account has no current rank — it's a clean slate. "Ranked Ready" means it is listed at the level the ranked queue needs (Level 30 for LoL, Account Level 20 for Valorant) but hasn't locked in a rank yet; League also needs 20 owned champions, so check the champion count on the listing. Both are valid starting points.
What regions do you support?
Listings come from 16+ regions, such as EUW, EUNE, NA, TR and BR for League of Legends and EU, NA and AP for Valorant, and stock changes throughout the day. The server or region is shown on every listing before you buy.
What if the rank rolls back after purchase?
Riot's ranked decay can lower the rank on Master/Grandmaster/Challenger tier accounts that go inactive. Decay-related drops aren't covered by buyer protection, but pre-purchase misrepresentation is.
Are the skin lists on each account verified?
Skin lists come from the listing data and are shown on each listing before you buy; listings are not checked one by one. If the account doesn't match its listing, the 14-day buyer protection gives you a full refund or a replacement.
What about Wild Rift accounts?
Wild Rift accounts are not part of the stock today. Current stock covers League of Legends / TFT, Valorant, Fortnite and a growing CS2 catalogue.
After Purchase — Setup & Account Management
Immediate post-delivery steps to make the account yours and keep it safe.
Can I change the email and password after purchase?
Yes — and you should immediately. Login, go to Riot Account Management, change the password first, then update the email to one you control, then enable 2FA.
Do I need to verify my identity to buy?
No — buyers don't need ID. Email verification only. Sellers don't submit ID either: anyone who wants to sell fills in an application form (selling experience, other stores, store links), and our team reviews each application by hand.
Is my purchase history private?
Yes. Other buyers cannot see who bought what, and your purchase list is visible only to you in My Orders.
Can I buy multiple accounts at once?
Yes — there's no per-buyer cap. Volume discount available at 5+ accounts (contact support).
Becoming a Seller
How to apply as a seller, how applications are reviewed, and how seller pricing works.
Can I sell my own account on BuyAccount?
You can apply through Seller Application; our team reviews every application by hand.
How does seller pricing work?
Sellers set their own price for each listing. Selling starts with an application, which our team reviews by hand.
How do I become a top-tier seller?
There is no seller tier system today. Every listing shows the account's details, and every order is covered by the 14-day buyer protection.
Are there bulk seller programs?
No — there is no bulk-seller program, account manager, or reduced commission. Sellers of any size apply through the seller application form, which our team reviews by hand. Questions: support@buyaccount.gg.
Platform, Roadmap & Community
Top-ups, gift cards and where to find the community.
Are gift cards available?
Not at the moment. Instead, you can buy an account in the recipient's region and pass the login details on to them.
Do you sell Riot Points / Valorant Points?
Not yet — BuyAccount does not sell Riot Points or Valorant Points at the moment. The /valorant-points and /riot-points pages explain how regional codes work.
Do you have a Discord server?
There is no Discord server at the moment. You can follow r/BuyAccount and YouTube. For account-specific issues always use support email or tickets.