14-Day Buyer Protection
Buying a gaming account online is risky — sellers can disappear, accounts can get recovered, listings can be wrong. On BuyAccount, your payment is held in escrow and every order includes the 14-day warranty. Here is what it covers, how to request a refund, and what we ask from you in return.
What's Covered
Seller Recovery Attempts
The seller recovers the account after delivery. Full refund or replacement under our refund policy.Listing Mismatch
Missing skins, wrong rank, different level, no email access. Refund or replacement under our refund policy.Failed Delivery
Login details never arrived, or they don't work and aren't fixed within 48 hours. Full refund or replacement under our refund policy.Fraudulent Account
Account is recovered by a previous owner, already banned, or doesn't exist. Full refund or replacement under our refund policy.Payment Fraud
Unauthorized purchase on your card? Card-network chargeback protection applies on top of ours.Listing Misrepresentation
The listing showed a rank, level or skins the account didn't have at delivery? That's a mismatch: full refund or replacement under our refund policy.
What's NOT Covered
- Riot-initiated bans where the buyer's behavior caused it (cheating, scripting, toxic chat after purchase). The seller delivered a valid account; your post-purchase conduct caused the ban.
- Requests after the 14-day window. Refund requests must be made within 14 days of delivery, unless you added the optional lifetime warranty at checkout.
- Access lost after you changed the credentials. Once you've changed the email and password, later loss of access is not covered, so keep your new details and 2FA safe.
- Buyer's remorse ("I don't like the account anymore"). We're not Amazon — gaming accounts can't be re-sold the same day.
- Region-locked accounts bought knowingly outside the buyer's region. Region is shown on every listing.
How to File a Dispute
- Go to My Orders and click "Open Dispute" on the affected order.
- Pick the issue category (recovery, mismatch, delivery, fraud).
- Upload evidence: screenshots, email forwards from Riot, account-state photos. The more evidence, the faster the resolution.
- Submit. The dispute team responds within 24 hours on business days.
- If the request is covered, you get a refund or a replacement under our refund policy.
The Dispute Timeline
Hour 0
You request a refund on /my-orders and describe the problem. The request is sent to the seller; while it is open, a payment still in escrow is not released.
Hour 0-2
We review your request and the evidence you sent.
Hour 2-24
If more information is needed, we ask for it and compare the original listing with the account's current state.
Hour 24-72
Decision: if the request is covered, you get a refund or a replacement under our refund policy; if not, we explain why.
Day 3-7
Refund: processed as described in our refund policy.
Why We Can Afford To Refund
- Seller applications reviewed by hand — anyone who wants to sell is reviewed by our team before approval.
- Listing details shown up front — every listing shows the account's region, level, rank, skins and price before you buy.
- Seller payment held in escrow — the seller's money for an order stays in escrow until you confirm receipt or the hold period ends, and an open refund request keeps it there.
- Buyer guidance — the how-it-works page and our guides explain how to change the email and password and turn on 2FA right after delivery.
Your Responsibilities (Help Us Help You)
- Change the password and email right after delivery. It removes the seller's access to the account.
- Enable 2FA on the new email immediately.
- Don't share credentials — not with friends, not with "boost services," not on Discord.
- Keep your purchase email — it's evidence if a dispute is needed.
- If something seems off, file a dispute immediately — don't wait 13 days and then complain.
For Sellers Reading This
Sellers deliver the login details by hand in the order thread, within the delivery time shown on the listing. The payment for each order stays in escrow for 14 days, or until the buyer confirms earlier, and an open refund request keeps it there.