Riot Account Recovery: How to Get Your Account Back

A Riot account is the single login behind League of Legends, Valorant, Teamfight Tactics, and Legends of Runeterra — so recovering it brings everything back at once. How you recover depends on what you've lost: just the password, access to your email, or the whole account to a hacker. Here's the right route for each, what proof Riot asks for, and how to keep a purchased account from ever being recovered out from under you.

The three recovery situations

Before you start, identify which case you're in — each has a different path:

• You forgot your password but still control the email on the account.
• You lost access to the email tied to the account, so a normal reset won't reach you.
• Your account was hacked and someone else changed the details.

1. Forgot your password (you still have the email)

This is the easy case. On the Riot sign-in screen, use "Forgot password" and enter the email or username on the account. Riot sends a reset link to that email; open it, set a new password, and sign back in. While you're there, enable two-factor authentication (2FA) so a password alone can't unlock the account. Our guide to enabling 2FA on Riot, Epic and Steam walks through it. No support ticket required.

2. Lost access to your email

If you can't receive the reset email, self-service won't work — you'll need to open a Riot Support ticket (support.riotgames.com) and prove you own the account. The more evidence you provide, the faster it resolves. Riot typically asks for:

• The original email the account was created with (even if you've lost access to it).
• Proof of purchase — order or transaction IDs from RP or VP purchases (these are strong ownership evidence).
• The account's approximate creation date and region.
• Previous usernames / summoner names and any past display names.
• Any phone number that was linked to the account.

Submit the ticket under the account-recovery category and include as much of the above as you can.

3. Hacked or stolen account

Act quickly. If you still have any access, change the password and email immediately and sign out other sessions. If you're locked out, open a Riot Support ticket right away, flag it as a compromised account, and supply the same ownership proof above — billing and transaction records are the most persuasive. Once recovered, change the email and password, enable 2FA, and review any linked logins.

Recovering an account you bought — what buyers must know

This is the part that matters most on a marketplace. When you buy a Riot account, the previous owner still knows the original email and holds the original purchase history — and an unscrupulous seller can try to "recover" the account back using them. Riot Support decides ownership by the account's original email and history, so don't count on it to side with you over the original owner. Protect yourself the moment you take ownership:

• Get full email access first. A legitimate sale includes the account's email inbox, not just the game login.
• Change the email to your own, then the password, then enable 2FA — in that order. This is what actually transfers control. (See our step-by-step guide to changing your Valorant/Riot email.)
• Buy through a marketplace with buyer protection. On BuyAccount, recovery by the seller within 14 days of delivery is covered by a full refund or a replacement under our buyer protection — something a direct DM deal can't offer.

Our full walkthrough is in the how to buy a game account safely playbook, the post-purchase checklist and the is it safe to buy LoL accounts guide.

How to avoid ever needing recovery

• Enable 2FA on your Riot account so a password alone can't take it over.
• Secure the email that controls the account with its own strong password and 2FA.
• Never share credentials or enter them on third-party "boosting" sites.

Frequently Asked Questions

How long does Riot account recovery take?

A self-service password reset is instant. A Riot Support ticket (for a lost email or a hacked account) depends on the queue and how much ownership proof you provide — strong evidence like purchase receipts speeds it up considerably.

Can I recover a Riot account without the original email?

Yes, but only through a Riot Support ticket where you prove ownership another way — most reliably with proof of past RP/VP purchases, the creation date, region, and previous usernames.

Can a seller recover an account I bought?

They can attempt it if you don't secure the account. Prevent it by getting full email access, changing the email and password, and enabling 2FA immediately — and by buying through a marketplace whose buyer protection gives you a refund or a replacement if the seller recovers it.

How do I contact Riot Support?

Through the official support site (support.riotgames.com) by submitting a ticket. Riot does not handle account recovery through social-media DMs — treat anyone who offers that as a scam.

Buying an account and want it locked down for good? Browse listings on the League of Legends and Valorant marketplaces, then follow the steps above to secure it the moment it's yours.